Privacy Policy

Purpose for Collecting Personal Information

To provide platform services to Users, Ember Wealthwick collects certain personal information for the following purposes. This information will be used only for the stated purposes and not for any other reason. If the purpose of use changes, appropriate steps, such as notifying Users or obtaining additional consent as required by applicable laws, will be taken.

Account Registration and Administration

User identification, customer verification (Ember Wealthwick), user information management, and notification delivery

Account termination via non-face-to-face authentication, including resetting contact details such as phone numbers and email addresses

Provision of Goods and Services

Confirmation of digital asset trading relationship

Inheritance and transfer administration

Overall management of digital asset trading relationships, including the setup, maintenance, and termination of services

Prevention of unauthorized access

Analysis of usage statistics to provide new and tailored services

Ongoing improvement and enhancement of platform services

Event Details and Promotions

Information about various events and promotional offers

Handling Complaints

Verifying complainants' identities and complaint details

Contacting users to gather information and notify them of processing results

Resolving transaction damages and errors

AML/CTF and Legal Investigations

Verifying complainants’ identities and complaint details

Cooperation with law enforcement agencies during investigations.

Terminology

For the purposes of this agreement (the 'Agreement'), the Platform will be referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform will be referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are referred to as 'both parties' and individually as 'a/one party'.

Personal Information Processing and Retention Period

We will process and retain your personal information for as long as required by law or for the period agreed on when we collected it from you.

Cooperation with law enforcement agencies during investigations.

In general, your personal information will be retained for 1.5 years after you delete your account or if your account is deactivated for misuse. This provides time for any reviews by financial institutions or investigations by authorities. If no reviews or investigations take place, we will fully delete your data after this period.

If there is an active investigation involving a legal violation, we will retain your information until the investigation is complete.

If there is any outstanding debt or credit related to your use of our services, your information will be retained until the debt is resolved.

Scope of Application

This Agreement applies to all Users trading on the Ember Wealthwick Global website and mobile app (the 'Platform'). Users are required to comply with the terms and conditions set out in this Agreement, in accordance with applicable laws and regulations governing personal information and data protection in the User's respective country or region.

Invocation

Any reference in this Agreement to codes, statutory decrees, or administrative regulations refers to the latest amended version, whether the amendment occurred before or after the Agreement was signed.

Headings

The headings in this Agreement are provided for convenience only and should not be used to interpret the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer to those contained in this Agreement.

Use of the Term Include

In this Agreement, the term 'include' is always understood to mean 'include but not limited to,' unless otherwise specified.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while they use the Platform and collect various information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) recordings for identity verification of P2P merchants and as evidence in P2P order disputes. In addition, facial video (including audio) information may be used for identity verification on third-party platforms by Ember Wealthwick.

Limitation of Liability

While the Platform uses technical and security measures to protect your information, we cannot guarantee that data transmitted over the internet is 100% secure. Accordingly, we make no guarantees about the security of the personal information you provide and cannot be held responsible for any loss or damage resulting from unauthorized access to your personal data.

Changes to This Agreement

We reserve the right to update this Agreement at any time. If we make changes to the Privacy Policy, we will notify you by posting the updates, including the new effective date and a summary of the changes. In some cases, we may also send you a direct notice. Please review the Privacy Policy regularly. If you continue to use the Platform after changes take effect, it means you accept the updated terms.

Official Announcements

We will publish official announcements only through the valid contact details you have provided or by posting them directly on the Platform. We are not responsible for any losses resulting from reliance on information obtained through other means.